Support
Help from a person
Whether you use SpotHOA on the web or in the iPhone app, the same team answers. Tell us your community’s name, the page or screen you were on and what happened, and we will take it from there.
Email us
Write to hello@spothoa.com from the address you sign in with, so we can find your account without asking. Screenshots help.
Privacy requests go to the same inbox; the privacy policy lists what we hold and how to ask about it.
Call us
The line answers around the clock, takes your name, your community and what you need, and someone from the team follows up. It never asks for a password or a sign-in link.
Answer it yourself
- Frequently asked questions: dues, documents, the directory, polls and what each role can do.
- SpotHOA on your phone: the home-screen install, the mobile menu and the larger-screen view.
- Sign-in link not arriving? Check the spam folder, then request a new link; each link works once and expires. The iPhone app uses the same email and the same link.
- Community not on SpotHOA yet? Search for it or ask your board to set it up.
Your account and your data
Signed in, open Settings, then Your data to download a copy of everything SpotHOA holds about you or to delete your account. Deletion has a 14-day grace period in which you can change your mind. In the iPhone app, Settings opens the same page.
Accessibility
If a page or a screen does not work with VoiceOver, larger text or a keyboard, tell us at accessibility@spothoa.com. The accessibility statement says what we aim for.
Security
Found a security problem? Email hello@spothoa.com with “security” in the subject and nothing else about it in the subject line. Trust and security explains how SpotHOA protects your community’s information.